FAQ

Where are your bags made?

Our products are 100% Made in Italy, handcrafted by skilled artisans using Genuine Leather from Natural Calfskin.

How should I clean my bag?

A leather bag is a classic investment piece, and learning how to clean a leather purse properly can keep it looking its best long-term. Thanks to our genuine leather's high quality and natural durability, you shouldn't need to worry about cleaning your handbag too often. Never use ammonia, bleach-based, or acetone-based products, as they're too harsh and can damage leather's natural finish. If using dish soap and warm water to clean stains, make sure to wring out excess water to avoid damaging the leather.

What is the best way to store my bag?

Never store leather handbags in plastic bags—the plastic can stick to the leather, and it may pull off the outer layer and ruin the bag. Plastic bags can also trap moisture, which can lead to mildew and the yellowing of white leather. Instead, use a dust bag to protect your purchase. The fabric bag will allow the leather to breathe and help it remain soft and flexible.

How much do you charge for shipping?

Free shipping on all purchases!

What is your return/exchange policy?

Items may be exchanged within 30 days of delivery. Your item must be unused and in the same condition that you received it. Customer is responsible for shipping cost. For any exchanges, please send an email to diane@bellaborsetti.shop with your order number, reason for exchange, and which item you would like to exchange for. 

Do you have gift packaging options?

Thank you for thinking of Bella Borsetti for sending a gift. As a small business, I really appreciate it and what's a better gift than a beautiful Italian handbag? For gift-wrapping, please send an email to diane@bellaborsetti.shop so we can make it special for you and ensure no invoice is included in the box.

What if a bag is marked "sold"?

I have carefully curated my shop, ensuring that I offer only the finest selection of luxury handbags. However, due to high demand, our inventory changes frequently, and popular bags can sell out quickly. But that doesn't mean you have to miss out on your dream bag.

If you spot a bag that you absolutely love but it's already been sold, simply reach out to me via email at diane@bellaborsetti.shop. I will be more than happy to assist you in placing a special order for that specific bag if possible.

 

Still have a question?

Email diane@bellaborsetti.shop and we will be happy to help you!